Privacy Notice

Privacy Notice West of England Rent with Confidence Scheme

Bristol City Council is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the General Data Protection Regulation (Regulation (EU) 2016/679), which means it determines what your personal data is used for and why it is collected. The purpose of this privacy notice is to tell you about how we collect and use personal data in connection with our service. Wemay update this privacy notice from time to time.  When we do this, we will communicate any changes to you and publish the revised privacy notice on our website.


Our main address is City Hall, College Green, Bristol, BS1 5TR and our contact details can be found at

BCC is a joint data controller with the other West of England Local authorities:

What data we need to collect and use?

This notice covers the initial enquiry stage.  We will collect and use some or all of the personal information below collected in the enquiry form on the Rent with Confidence website:

This data is sent to the rent with confidence email address which is held by the landlord liaison officer at Bristol City Council.

What is the lawful basis for our use of your personal information?

Personal information

Our legal bases for using your personal information is to exercise our tasks in the public interest.

How do we use your personal information?

This information is held and processed by the Landlord Liaison Officer and will only be used to answer queries or questions or provide information about the West of England Rent with Confidence scheme or to sign post you to contact any of the accreditation organisations involved in the Rent with Confidence Accreditation Scheme.


Who else might we share your personal information with?

As the data controller we are responsible for ensuring that we only collect and use the personal information necessary to provide you a service, or for our interaction you and to maintain the highest standards necessary to protect your personal information.  We will not share your personal information with any other organisation.


No personal information is routinely sent or held outside the UK.  Should the transfer of personal information outside the UK become necessary, it will only take place if permitted by law, and then only where there are appropriate safeguards in place to protect the data.


How long we will keep your personal information?

We will hold this information for as long as it is needed or we are required to do so by law.  In practice this means that your personal information may be retained for a 12 month period.  After thisyour personal information will be deleted.


Your rights as a data subject:

The law gives you a number of rights to control what and how personal information is used by us, including the right to access a copy of your personal information and withdraw your consent when we rely on your permission to use your personal data To access a copy of your personal information, more details and how to make a request can be found on the Bristol City Council website here.

To update or correct your information if it is inaccurate please contact Citizens Services here.


You can exercise any of these rights, ask questions about how we use your personal data or complain by contacting us at or by writing to our data protection officer at:

If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,Cheshire, SK9 5AF



Fraud Prevention and Detection:

Bristol City Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing, administering public funds, or where undertaking a public function, in order to prevent and detect fraud. For more information visit


Our use of cookies on our websites

We sometimes store small files called cookies on your computer or other device to help improve your experience on our website. 

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us to improve your experience on our website.