Give confidence that the property is of a good standard and is properly managed and regulated
Provide assurance that repairs and maintenance are carried out to defined timescales
Provide assurance that any deposits required will be used for specified purposes and will be returned promptly at the end of the tenancy with an explanation of any deductions made
Give clarity and transparency on contracts and on management practices and routines
Show them where to go for help if problems arise and provide a codified complaints process, including a referral mechanism for independent consideration and decision
Give general consumer protection
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