Website accessibility statement

This statement applies to content published on the

This website is run by the West of England Local Authorities. It’s designed to be used by as many people as possible.

The text should be clear and simple to understand. You should be able to:

We’ve made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
Parts of the website are not fully accessible. For example:

We link to and use content provided by external websites and these are not always as accessible.

How to request content in an accessible format

If you need information in a different format Contact us and tell us:

Reporting accessibility problems with this website

Contact us if you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements.

Enforcement procedure
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility
We’re committed to making our websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content
Content that is not accessible is outlined below with details of:

Some pages have buttons that don’t have a correct role. This affects how they work with assistive technology.

This fails WCAG 2.1 A success criterion (Name, Role, Value). We’ll find and fix these by the end of 2021.

Error messages
Some forms have error messages that aren’t clear or linked to form controls.

This fails WCAG 2.1 A 3.3.1 success criterion (Error Identification). We’ll find and fix these by the end of 2020.

PDF documents
Some essential service information is in PDFs.

We’re identifying where information held on a PDF should be on a page on the website. We’ll find and fix these by 31 December 2021.
We will fix issues by 31 December 2021.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents

Many documents are not accessible in a number of ways, including missing text alternatives or missing document structure

We’re working to make sure that all future documents are compliant.

How we test this website
Website testing is carried out for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.  We use

What we’re doing to improve accessibility

We aim to identify and fix issues in the timescales shown above.

This statement was last updated on 26 May 2021.